FAQ

Please call ahead if you want to come to our shop as occasionally we are out at a gun show, events or the range doing “research”.

We are generally open Tuesday to Friday from 10 am – 5 pm & Saturday from 10 am – 3 pm.
(subject to change See here for closures https://www.rustywood.ca/contact/ ).
Closed all Sundays and Statutory Holidays.

We ask that you please place your order online through our website ORDER FORM. If you have a question about your order, a product or a special request there is a comment section on the order form. You will be emailed back an order quote with shipping & taxes and you can then decide to proceed, amend,  or cancel the order at that time.

If you are having trouble finding a certain product or have questions about a product or special order please email us at orders.rustywood@shaw.ca or call us at 604-302-6176. Please note we cannot provide an instant shipping quote for phone orders, that is why we ask you to use our ORDER FORM.

SHIPPED ORDERS: You will receive an email with tracking information from us and/or the carrier whenever possible. To save you shipping costs, small items may be shipped by envelope or bubble mailer and tracking is not available. We ask you use the provided tracking # and carrier information to track your parcel on-line with the carrier. Once your parcel is in the hands of the carrier we do not control the process of delivery and only have access to the same tracking information that you do.

BACK ORDERS: You will receive an email with your initial order indicating back ordered items and an ETA if we can provide it. Once back ordered items are ready to ship we will process and ship your order. You will receive an email with tracking information from us and/or the carrier whenever possible.

Yes, if your back order has not shipped you can submit another online order using the ORDER FORM or call us at 604-302-6176. Please be sure to mention that you are adding to an existing back order and provide the original invoice # if possible. If the additional order is placed before the first order is shipped out, we will combine and recalculate shipping if required.

We feel every customer is valued and special. We do not believe in discriminating against or for any particular group. In that light we treat every customer as equal and do not offer law enforcement, military service, career, senior, disabled or race based discounts.

Remember: “Abe Lincoln may have freed all men, but Samuel Colt made them equal”

We are proud of the products we sell and represent. Most items are covered by a manufacturer’s warranty and information on those warranties can be found on the respective product’s label, in the product’s manual / instructions or on the manufacturer’s web site.

Please contact us immediately by email or phone if you receive a defective product and we will endeavor to replace, repair or credit you for the product. Rusty Wood Trading Co. does not cover physical or water damage, damage caused by improper usage, storage and abuse or cosmetic damage, loss, theft, Acts of God or modifications performed by the purchaser.

If a product is sent to you in our error we will gladly accept it in return if unopened and in original packaging. Please call us for return instructions.

If you have ordered a product in error, no longer require the product, or have opened or used a product and wish to return it, we cannot accept it in return.

Most products we sell do not require any special information or permits.

FIREARMS: A current & valid firearms license (PAL) is required to purchase all firearms and ammunition. Please provide your PAL # along with your date of birth at the time of placing an order with us.

If purchasing RESTRICTED FIREARMS, please also provide the name of your current range/club membership.

POWDERS & PRIMERS: A current & valid firearms license (PAL) is required to purchase all powders and primers from our company. Please provide your PAL # along with your date of birth. This is so we can verify your age and address for shipping of these controlled goods.

All restricted or prohibited firearms must be transferred through the CANADIAN FIREARMS CENTER (CFC) into the buyer’s inventory (into your name). The process can take anywhere from one day to several weeks depending on a variety of conditions.  We will provide you with the CFC transfer reference number so you may call the CFC for a status update, but we cannot ship any item until the CFC has approved this transfer and issues a new registration certificate to you.

Once the transfer is approved you will receive an email with tracking information from us &/or the carrier.
If we find there is a delay or problem with the transfer, we will contact you as soon as possible to provide instructions to resolve the issue with the CFC.

We will be happy to assist you in the sale of firearms collections, estate, inheritance or unwanted firearms. A consignment commission fee of 25% based on the final sale price of firearm(s) sold is charged with a minimum fee of $50.00 per firearm.

An option to bulk purchase the collection is also available if you prefer.

If you have firearms you’d like to consign to us, please contact us.

Related information:  https://www.rustywood.ca/shop/firearms-for-sale/

We accept cash, Interac Debit, Visa, MasterCard, EMT, Postal Money Orders, Bank Drafts and Direct Deposit to our bank account. Please indicate your method of payment on the ORDER FORM.

NOTE: All credit card purchases are subject to a 4% fee to cover credit card processing fees.
We do not accept PAYPAL, BIT-COIN or AMERICAN EXPRESS

EMT – (INTERAC e-Transfer) Commonly called email or electronic money transfer
please send your EMT payments to orders.rustywood@shaw.ca and don’t forget to send EMT password to orders.rustywood@shaw.ca in a separate email.

Direct Deposit instructions will be emailed to you after the order is placed based on your  payment selection

Please DO NOT call to ask “How much is shipping ?” Shipping costs depend on many factors like weight,  size and type of products, to where they are being shipped and other factors. We simply do not know these costs off hand and must calculate them for you. That is why we strongly recommend you use our ORDER FORM.  We use CANADA POST and other couriers. Powders, ammunition, primers and certain products can ONLY go ground courier. We ship the best way to save you money. You may request express/rush shipment and pay the up-charge for that service.

All orders receive free $100 loss coverage. If you would like additional insurance coverage for your order it is available at a rate of $2.50 per $100 value and must be clearly requested at time of order, otherwise additional insurance coverage will be assumed to be declined.

We strive to have most orders processed and shipped out the same day or the following morning if items are IN STOCK. If items are special order or back ordered then we will process your order that day but shipping will occur once all items arrive from our suppliers. Back orders are filled as best we can, but we are subject to supply chain delays and import brokerage delays, please be patient as we work hard to keep these delays to a minimum.
NOTE: If you want part of your order sent now and back orders sent when they arrive, contact us and we will be happy to do that, but shipping costs will increase.

Shipping times vary based on your location and types of goods ordered. Most orders are received within 5 business days, but delays can occur if you are in a rural area, holidays or weather caused delays.